Account & Data Deletion Policy

1. Introduction

The purpose of this Account and Data Deletion Policy is to outline the precise procedures, timelines, and conditions under which users can request the permanent removal of their accounts and associated personal data from Kuranko.
Kuranko is deeply committed to respecting your privacy, upholding data protection rights, and complying with all applicable regional and international data privacy regulations.
Users maintain the absolute right to request the deletion of their accounts and personal data, though this process remains subject to certain legal, regulatory, and contractual obligations.
This policy must be read alongside our comprehensive Privacy Policy to fully understand our data governance practices and data handling protocols.

2. Scope of the Policy

This policy applies comprehensively to all website user accounts interacting with the Kuranko domain and services.
It covers all registered client accounts utilizing our AI decision collaboration framework for personal or organizational use.
The policy governs all SaaS platform users who leverage our decision-making tools, scenario evaluations, and risk analyses.
It includes all AI platform users interacting with our recommendation engines and actionable planning features.
Customer portals and dedicated client spaces fall within the operational reach of this data deletion framework.
Business clients, enterprise organizations, and corporate entities managing multi-user access are included under specific enterprise data agreements.
Trial accounts, temporary evaluation profiles, and sandbox environments created to test Kuranko are fully covered.
Mobile application accounts, should they be deployed for iOS or Android ecosystems, adhere to these deletion guidelines.
Newsletter subscribers and marketing list participants can utilize these procedures to revoke consent and erase their contact records.
Support portal users interacting with our help desk, ticketing system, and customer service representatives are included.

3. Eligibility for Account Deletion

Users may request the deletion of their accounts only if they can demonstrate lawful ownership of the specific account in question.
Identity verification must be successfully completed where required by our security protocols to prevent fraudulent data removal.
There must be no unresolved legal, financial, or contractual obligations preventing the immediate closure of the account.
All outstanding invoices, active billing disputes, and unpaid payment balances must be fully addressed and settled where applicable.

4. How to Request Account Deletion

Users can submit a direct deletion request via the designated account settings dashboard within the Kuranko platform interface, if available.
Alternatively, users can contact our dedicated customer support team directly by email to initiate the deletion workflow.
Requests submitted via email must explicitly include the full legal name of the account holder.
The registered email address associated with the Kuranko account must be clearly provided in the communication.
The company name must be included if the account is tied to a registered business or corporate entity.
The Account ID or Customer ID should be provided where available to expedite the verification and processing timeline.
Users may optionally provide a reason for their departure to help Kuranko improve its AI decision collaboration tools and user experience.

5. Identity Verification

Before processing any account deletion request, Kuranko may take reasonable measures to verify account ownership.
Additional identification documents or security checks may be requested where necessary to protect against malicious actors.
Fraudulent, spoofed, or unauthorized deletion requests will be promptly rejected by our security and compliance teams.
The company takes rigorous, reasonable steps to protect all users against unauthorized account removal, data sabotage, and malicious tampering.

6. What Happens After Deletion

Once a deletion request is officially approved and executed, user access to the Kuranko platform will be permanently disabled.
Login credentials, passwords, and access tokens will instantly cease to function across all systems.
User profiles, custom preferences, and interface configurations will be thoroughly removed from our primary production databases.
Active contributions linked to the deleted account will be permanently terminated without automatic entitlement to prorated refunds.
Access to customer dashboards, collaborative workspaces, and historical decision models will end immediately.
Certain limited information may be retained where strictly required by law, financial regulations, or ongoing contractual duties.

7. Personal Data Deletion

Kuranko will permanently delete or securely anonymize, where appropriate, all personal profile information linked to the account.
Contact details, including telephone numbers, physical addresses, and communication histories, will be expunged.
User preferences, interface themes, and customized workspace settings will be cleared from active systems.
Account settings, security questions, and authentication logs will be wiped from our primary user databases.
Marketing preferences, newsletter subscriptions, and promotional tracking data will be completely removed.
AI workspace data, including decision models, scenario inputs, and problem definitions, will be deleted where technically feasible.
Support conversations, chat logs, and help desk interactions will be deleted unless required for legal, auditing, or safety purposes.

8. Data That May Be Retained

Certain information may be retained for legitimate legal, financial, or business reasons despite an account deletion request.
Tax records and official financial transaction logs will be kept for the duration mandated by local tax authorities.
Invoices, billing statements, and payment history records will be stored to satisfy corporate accounting standards.
Signed contracts, terms of service agreements, and enterprise service orders will be preserved for contractual validity.
Compliance documentation proving adherence to relevant industry regulations will be securely archived.
Security logs, IP address records, and access histories will be maintained for cybersecurity monitoring and threat analysis.
Fraud prevention records and blacklists may be kept to prevent bad actors from creating unauthorized replacement accounts.
Legal dispute records, correspondence regarding claims, and active litigation documentation will be preserved until matters are resolved.
Audit logs demonstrating compliance with data protection laws will be stored securely.
All data retention shall strictly adhere to the minimum period required by applicable laws or binding contractual obligations.

9. AI Project Data

For AI development services, project datasets may be deleted upon request unless retention is contractually mandated by an enterprise agreement.
AI models developed specifically for a client will be handled, deleted, or transferred according to the explicit terms of the service agreement.
Proprietary client data, decision metrics, and business logic will never be reused, repurposed, or resold for unrelated purposes without explicit authorization.
Shared ownership, licensing arrangements, and intellectual property rights concerning AI assets will strictly follow established contractual terms.

10. Backup and Archived Data

Deleted user information may temporarily remain in encrypted, secure backup systems following the initial closure of the account.
Backup copies are retained strictly for disaster recovery, business continuity, and unexpected system failure purposes.
Backup data will be automatically overwritten, purged, or securely removed in accordance with Kuranko's routine backup retention schedule.
Archived data is securely quarantined and is never actively processed, analyzed, or accessed after deletion unless legally required.

11. Payment Cancellation

Account deletion will automatically trigger the immediate termination of any active recurring expenses tied to the profile.
Deletion of an account does not automatically entitle users to refunds for unused payment periods or pre-paid services.
Users are strongly advised to thoroughly review the Refund and Cancellation Policy before submitting an official account deletion request.

12. Third-Party Services

Data shared with third-party integration partners, payment processors, or external software tools may require separate deletion requests where applicable.
Third-party service providers maintain their own independent privacy frameworks and data retention policies.
Kuranko will take reasonable, good-faith steps to facilitate third-party deletion requests on behalf of the user where appropriate.

13. Legal Limitations

Deletion requests may be legally delayed, restricted, or partially denied where data retention is strictly necessary for compliance with applicable laws.
Statutory tax obligations and mandatory financial reporting mandates may supersede immediate data erasure rights.
Ongoing fraud investigations, regulatory inquiries, and cybersecurity investigations require temporary data preservation.
Valid court orders, subpoenas, and active legal holds will halt the deletion of relevant evidentiary records.
Contract enforcement actions and the protection of Kuranko's legal rights may necessitate retaining specific account elements.

14. User Rights Under GDPR

Users retain the legal right to request formal access to all personal data held by Kuranko.
Users can request the correction, rectification, or updating of any inaccurate or incomplete personal information.
Users maintain the explicit right to request the deletion of their personal data, commonly known as the "Right to Erasure."
Users can demand the restriction of processing concerning their personal data under specific contested circumstances.
Users hold the right to object to the processing of their personal data for targeted marketing or legitimate interest assessments.
Users can request data portability to receive their structural information in a machine-readable format.
Users have the right to withdraw previously given consent to data processing at any time without affecting prior lawfulness.
Users possess the right to lodge a formal complaint with the appropriate supervisory data protection authority in their jurisdiction.

15. Processing Time

Standard account and data deletion requests are typically processed, verified, and executed within 30 days of receipt.
This processing window remains subject to successful identity verification and the absence of complex legal retention hurdles.
Complex, enterprise-level, or multi-user organizational requests may require additional time for thorough execution.
Users will be promptly informed if an extension of the processing timeline is strictly necessary due to technical or legal complexities.

16. Security During Deletion

All account and data deletion requests are handled through secure internal channels and encrypted administrative protocols.
Strict identity verification procedures are enforced to prevent malicious or unauthorized deletion requests from being executed.
Sensitive personal information, user logs, and workspace artifacts are purged using advanced secure deletion procedures where technically feasible.
Access to deletion queues and system backups is strictly restricted to authorized compliance and engineering personnel directly involved in processing the request.

17. Changes to This Policy

Kuranko reserves the absolute right to update, modify, or revise this Account and Data Deletion Policy at any time.
Revised versions of this policy will be immediately published on the Kuranko website with an updated revision date.
Continued use of the platform, decision tools, and AI services after updates are published constitutes formal acceptance of the revised policy where applicable.

18. Contact Us

If you have any questions, concerns, or requests regarding this policy or our data practices, please reach out to us using the details below:

E-mail for Support: [email protected]
E-mail for General Inquires: [email protected]
Physical Address:
Kuranko
SHINAGIA LTD
Agiou Maronos 19, Lakatameia,
2304, Nicosia, Cyprus
Company Registration Number: HE 496070