Refund & Cancellation Policy

1. Introduction

• The purpose of this Refund & Cancellation Policy is to establish clear, transparent, and fair guidelines regarding financial transactions, project terminations, and service adjustments associated with Kuranko.
• We demonstrate an unwavering commitment to fair and transparent billing practices across all our digital interactions and client engagements.
• This policy applies comprehensively to all products, software payments, AI services, consultancy engagements, decision analysis platforms, and digital solutions offered through https://kuranko.com/.
• Users acknowledge that Kuranko provides advisory AI-powered recommendations to assist with problem-solving, but final decision-making authority and ultimate responsibility remain entirely with the user.

2. Scope of the Policy

• This policy applies directly to AI development services provided by our platform.
• The terms encompass custom software development initiatives tied to decision architecture.
• IT consultancy engagements delivered through our ecosystem are governed by these rules.
• Cybersecurity advisory and risk evaluation services fall under this framework.
• Managed IT support solutions and digital workflows are covered.
• SaaS payments accessing our AI Decision Collaborator tools adhere to these guidelines.
• Website development and related interface configurations are included.
• Mobile application development solutions align with these provisions.
• Cloud solutions and platform integrations are regulated by this policy.
• E-commerce development services linked to our technical ecosystem are covered.
• API integrations facilitating data exchange for decision analysis are included.
• Technical support packages and maintenance contracts fall within the scope.
• Digital products and downloadable strategic frameworks distributed by Kuranko are bound by these terms.

3. Service Cancellation Before Project Commencement

• Clients maintain the right to request the cancellation of a project or service before formal work begins.
• All cancellation requests must be submitted explicitly in writing via our official communication channels.
• Any administrative, onboarding, or initial consultation fees already incurred may be deducted from any potential refund amount.
• Deposits paid for customized engagements may be refundable strictly if project execution has not commenced, and remain subject to specific contractual terms agreed upon at signup.

4. Cancellation After Project Commencement

• Once development, consulting, research, evidence evaluation, or platform implementation has started, cancellation requests will be assessed strictly based on the volume of completed work.
• Any prepaid financial balance, following the precise deduction of completed work value and applicable administrative fees, may be refunded where legally and commercially appropriate.

5. Payment Cancellation

• Access to compensations-based AI tools, risk assessment engines, and decision-making features continues uninterrupted until the conclusion of the paid contribution term, unless otherwise specified in writing.

6. Refund Eligibility

• Refunds may be considered under strict and verified circumstances, including clear instances of duplicate payments for the same service tier.
• Situations involving incorrect billing amounts resulting directly from verified platform or system errors qualify for review.
• Refunds may be triggered if paid services fundamentally cannot be delivered by Kuranko due to internal technical impossibilities.
• Verified billing errors confirmed through internal financial audits are eligible for adjustment.
• Severe technical failures that entirely prevent service delivery where no reasonable technical workaround or mitigation solution is available will be evaluated for financial remedy.
• All issued refunds remain strictly subject to formal administrative review and executive approval.

7. Non-Refundable Services

• Refunds generally will not be provided for completed consultancy sessions or live advisory meetings.
• Completed software development milestones and implemented decision-tree architectures are non-refundable.
• Delivered AI models, customized analytics configurations, and AI-generated decision recommendations are excluded from refund eligibility.
• Custom software development work executed according to agreed specifications cannot be refunded.
• Digital downloads, strategy templates, and electronic guides are non-refundable upon delivery.
• Installation, onboarding, or system implementation services already rendered are excluded.
• System configuration services tailored to user environments are non-refundable.
• Third-party domain registration fees paid on behalf of clients cannot be recovered.
• Hosting fees already paid out to third-party infrastructure providers are strictly non-refundable.
• Third-party software licenses procured for client projects are excluded from refunds.
• Custom API integrations and data pipeline connections are non-refundable once initiated.
• Training services, workshops, and educational tutorials already delivered are non-refundable.
• Change requests and iterative modifications completed after receiving explicit client approval are final.

8. Custom Development Projects

• Custom development work executed via Kuranko is tailored specifically to unique client requirements and strategic goals.
• Payments submitted for approved milestones and architectural phases are generally non-refundable once formally accepted by the client.
• Any professional disputes regarding project deliverables or AI output characteristics will be evaluated strictly according to the signed service agreement and project statement of work.

9. AI Development Services

• AI models, predictive algorithms, and decision support engines are developed based on project requirements, parameters, and available datasets.
• Variations in AI outputs, stochastic model behaviors, or strategic recommendations do not automatically qualify a project or payment for a refund.
• AI performance may depend heavily on the quality, integrity, and scope of client-provided data, as well as specific operational usage conditions.
• Clients retain the ultimate responsibility for reviewing all AI-generated recommendations, risk evaluations, and actionable plans before final acceptance and execution.

10. Cybersecurity Services

• Security assessments, vulnerability audits, penetration testing, and continuous monitoring services become entirely non-refundable upon completion of the contracted scope.
• Cybersecurity recommendations and risk evaluations provided by our platform do not guarantee the absolute elimination of all cyber risks, and refunds will not be issued based on subsequent security incidents.

11. Refund Request Procedure

• To initiate a formal review, customers must submit a written refund request via email to our designated support address.
• The submission must explicitly include the user's full legal name.
• The request must specify the registered company name, where applicable.
• The submission must state the official invoice number associated with the transaction.
• Clear reference to the order ID or project reference code is required.
• A detailed explanation outlining the valid reason for the refund request must be provided.
• Relevant supporting documentation, screenshots, or system error logs must be attached where applicable.

12. Refund Review Process

• Each submitted refund request is evaluated individually and impartially by our administrative and financial teams.
• Additional information, clarification, or technical logs may be requested from the client during the review period.
• Kuranko reserves the explicit right to verify internal payment records, platform usage logs, and project status deliverables before making a final determination.

13. Refund Processing Time

• Approved refunds are generally processed and initiated within 7 to 14 business days from the date of final approval.
• Actual funds clearing time may vary depending on the processing timelines of the customer's payment provider, credit card issuer, or financial institution.
• Refunds will be remitted using the original payment method utilized during the initial transaction whenever technically and securely feasible.

14. Payment Disputes and Chargebacks

• Customers are strongly encouraged to contact our support team directly to resolve any billing discrepancies before initiating a formal bank chargeback or payment dispute.
• Fraudulent, unverified, or unjustified chargebacks initiated in violation of our terms may result in immediate account suspension, permanent service termination, and potential legal action where appropriate to recover costs.

15. Failed or Interrupted Services

• If a contracted service cannot be completed due to operational circumstances directly within Kuranko's reasonable control, the company reserves the right to complete the service at a later rescheduled date.
• Alternatively, the company may offer equitable service credits applicable to future platform utilization.
• A full or partial financial refund may be provided, determined entirely by the specific nature and severity of the operational disruption.

16. Client Responsibilities

• Clients bear the ongoing responsibility for providing accurate, complete, and truthful project requirements and input data.
• Clients must respond to operational requests for information and feedback in a prompt and timely manner.
• Deliverables and AI-generated insights must be reviewed within agreed project timelines.
• Clients must ensure that their internal technological systems maintain compatibility with Kuranko's platform requirements.
• Clients are strictly responsible for maintaining independent secure backups of their own critical data unless a managed backup agreement is explicitly established in writing.

17. Force Majeure

• Refunds, credits, or compensation for cancellations will not be available where service delays, delivery failures, or system interruptions are caused by events entirely beyond Kuranko's reasonable control.
• Qualifying force majeure events include natural disasters, acts of war or civil unrest, governmental regulatory actions, widespread public internet backbone outages, major power failures, sophisticated cyberattacks, and pandemic-related operational disruptions.

18. Changes to the Refund Policy

• Kuranko reserves the absolute right to modify, update, or revise this Refund & Cancellation Policy at any time to reflect evolving business practices or legal requirements.
• Updated versions of this policy will be published promptly on https://kuranko.com/.
• All modifications and policy updates become legally effective immediately upon publication on the website, unless a later effective date is explicitly stated within the notice.

19. Contact Us

If you have any questions, concerns, or requests regarding this policy or our data practices, please reach out to us using the details below:

• E-mail for Support: [email protected]
• E-mail for General Inquiries: [email protected]
• Physical Address:
  Kuranko
  SHINAGIA LTD
  Agiou Maronos 19, Lakatameia,
  2304, Nicosia, Cyprus
  Company Registration Number: HE 496070